Privacy Policy

Last Updated: September 4, 2026

MascotHappy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit our website or place an order.

Information We Collect

When you use our website or place an order, we may collect:

• Your name, email address, telephone number, billing address, and shipping address.
• Order details, product preferences, measurements, logos, images, and customization requirements.
• Payment-related information such as the selected payment-method type, payer name, transaction identifier, payment status, amount, currency, and refund or dispute information.
• Messages you send to our customer-service team.
• Technical information such as your IP address, approximate location, browser type, device type, operating system, pages viewed, and website activity.

How We Use Your Information

We may use your information to:

• Confirm, produce, and deliver your order.
• Process payments, payment authentication, fraud checks, disputes, and approved refunds.
• Communicate with you about your order.
• Provide customer service and after-sales support.
• Prevent fraud and protect our website.
• Improve our products, services, and website.
• Send promotional messages when permitted by law or with your consent.
• Comply with legal, tax, accounting, and regulatory requirements.

Payments

Payments are processed by the payment provider and payment method you select at checkout. Available methods may include PayPal, eligible credit or debit cards, Google Pay, and Apple Pay. Wallet and card payments may also involve a payment processor, card network, bank, or card issuer.

MascotHappy does not receive or store your full card number, card security code, wallet credentials, payment-account password, or verification code. The relevant payment provider processes payment credentials under its own privacy notice and security practices. We may receive limited transaction information needed to confirm your payment, fulfill your order, issue a refund, prevent fraud, or handle a dispute.

Google Pay and Apple Pay are displayed only when supported by your device, browser, region, and checkout session. Google, Apple, your payment processor, card network, bank, or card issuer may receive device, account, tokenized payment, billing, shipping, transaction, security, or authentication information as necessary to provide the selected payment service.

Cookies and Similar Technologies

Our website may use cookies, local storage, scripts, and similar technologies to operate essential website functions, maintain your shopping cart and checkout session, remember your preferences, protect the website, and improve your shopping experience.

Payment providers may also use scripts or similar technologies to determine payment-method eligibility, display payment buttons, authenticate users, prevent fraud, and process transactions. This may include PayPal, Google Pay, Apple Pay, or another payment provider displayed at checkout.

You may disable cookies through your browser settings. However, some website features, including the cart, checkout, and digital-wallet options, may not function properly after cookies or required scripts are disabled.

Sharing Your Information

We may share necessary information with trusted service providers, including:

• Payment providers and related participants, including PayPal, Google Pay, Apple Pay, payment processors, card networks, banks, card issuers, and fraud-prevention providers.
• Shipping, logistics, customs, and delivery providers.
• Website hosting, email, storage, security, and technical-service providers.
• Analytics, advertising, and customer-service providers where used and permitted by law.
• Professional advisers, courts, regulators, law-enforcement bodies, or government authorities when legally required.

We do not sell or rent your personal information to third parties.

Third-Party Services

Third-party payment services control their own privacy practices. When you use PayPal, Google Pay, Apple Pay, or another payment method, the relevant provider's terms and privacy notice also apply. We encourage you to review those notices before completing payment.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to complete orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.

We use reasonable administrative and technical measures to protect your information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

International Data Transfers

Because MascotHappy serves customers internationally and uses service providers in different countries, your information may be processed or stored outside your country of residence. Where required, we take reasonable steps to protect personal information in accordance with applicable data-protection laws.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of certain information.
• Object to or restrict certain uses of your information.
• Withdraw your consent to marketing communications.

To submit a privacy request, contact us at sale@mascothappy.com. We may need to verify your identity before completing your request.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy when our services, payment methods, or legal requirements change. The revised version will be posted on this page with a new “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Legal Business Name: Guangzhou Xingyuan Trading Co., Ltd.
Trading Name: MascotHappy

Unit I15, 2nd Floor, Building 9, Lane 4
Xincheng East Road, Jiekou Subdistrict, Conghua District
Guangzhou, Guangdong 510999
China

Tel/WhatsApp: +86 138 0611 5416
Email: sale@mascothappy.com
Website: https://www.mascothappy.com/