Payment Policy
Last Updated: September 4, 2026
Thank you for choosing MascotHappy.
We provide secure and convenient payment options for our customers. Depending on availability at checkout, you may complete your order using PayPal, an eligible credit or debit card, Google Pay, or Apple Pay.
Payment Methods
We currently accept the payment methods displayed as available at checkout, which may include:
- PayPal
- Eligible credit cards
- Eligible debit cards
- Google Pay
- Apple Pay
Available payment methods may vary depending on your device, browser, country or region, currency, and transaction eligibility. The payment methods displayed at checkout are the methods available for that order.
You may be able to pay by credit or debit card without a PayPal account when guest card checkout is available. Google Pay and Apple Pay will appear only when supported by your device, browser, region, and checkout session.
Payment Confirmation
Full payment is required to confirm your order unless a different payment arrangement is agreed in writing.
Once payment has been successfully received and your order details are confirmed, we will begin the production process. Because all mascot costumes are custom-made products, production will begin only after the required payment and order details have been confirmed.
Secure Payment
Your payment is processed securely by the payment provider you select at checkout. MascotHappy does not receive or store your full card number, wallet credentials, payment-account password, or verification code.
Your selected payment provider, card network, bank, or card issuer may apply its own security checks, authentication requirements, privacy practices, and terms. Any buyer protection, chargeback, or dispute rights are subject to the terms and eligibility requirements of the relevant provider or issuer and applicable law.
Payment Problems
If a payment fails or remains pending, please check your payment account and email before trying again. Do not submit the same payment repeatedly. Contact us with your order number and the payment status if you need assistance, but never send us your full card number, wallet credentials, password, or verification code.
Refunds
Approved refunds are normally issued to the original payment method. The time required for the refund to appear depends on the selected payment provider, card issuer, or bank. Please review our Return & Refund Policy for eligibility requirements.
Order Changes & Cancellation
If you need to change or cancel your order, please contact us as soon as possible. Orders can normally be canceled or modified only before production begins. Once production has started, changes or cancellations may not be possible because your mascot costume is being specially made for you.
For more information, please visit our Order Cancellation Policy.
Contact Us
If you have any questions about payment, please contact us:
Legal Business Name: Guangzhou Xingyuan Trading Co., Ltd.
Trading Name: MascotHappy
Unit I15, 2nd Floor, Building 9, Lane 4
Xincheng East Road, Jiekou Subdistrict, Conghua District
Guangzhou, Guangdong 510999
China
Phone: +86 138 0611 5416
Email: sale@mascothappy.com