Shipping Policy

Last Updated: August 11, 2026

MascotHappy provides most countries and regions worldwide shipping. Customers can choose between Free Shipping and Express Shipping at checkout.

Shipping Methods, Costs, and Delivery Times

Shipping Method	Shipping Cost	Available Destinations	Production Time	Transit Time	Estimated Total Delivery Time
Free Shipping	For Free	Most countries and regions worldwide	5–7 business days	10–15 business days	15–22 business days
Express Shipping	USD 120 per item	Most countries and regions worldwide	5–7 business days	5–10 business days	10–17 business days

Express Shipping is charged according to the number of items in the order. For example, Express Shipping for two items costs USD 240.

Business days do not include weekends or public holidays.

Production and Delivery Time

Most mascot costumes require 5–7 business days for production before shipment. Production time and transit time are calculated separately.

Estimated total delivery time:

Free Shipping: 15–22 business days
Express Shipping: 10–17 business days

Delivery times are estimates and are not guaranteed. Customized or complex orders may require additional production time. If additional time is needed, we will contact you.

If you need a costume for a specific event, please contact us at sale@mascothappy.com before placing your order.

Shipping Origin
MascotHappy orders are produced and shipped from China.

Most countries and regions worldwide Shipping

Both Free Shipping and Express Shipping are available to customers most countries and regions worldwide. Delivery may be unavailable in certain remote areas or locations that cannot be served by our shipping partners. If we cannot deliver to your address, we will contact you to arrange an alternative solution or issue a refund.

DDP Shipping and Import Charges

MascotHappy generally ships orders using DDP (Delivered Duty Paid) service. Standard customs duties, import taxes, and customs-clearance fees are included in the amount paid at checkout.

Customers normally do not need to pay additional import charges when receiving their orders.

Additional costs caused by an incorrect or incomplete address, refusal to cooperate with customs clearance, unsuccessful delivery attempts, or other circumstances attributable to the recipient may remain the customer’s responsibility.

Order Processing and Tracking

Once your order has been produced and shipped, we will send tracking information to the email address provided with the order.

Express orders may be shipped through carriers such as DHL or FedEx. The actual carrier may vary depending on the destination and available service.

Tracking information may take several business days to update after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, telephone number, email address, and postal code.

Please contact us immediately if you need to correct your shipping information. We cannot guarantee that an address can be changed after an order has been shipped.

Additional shipping costs resulting from an incorrect address, refused delivery, or an unclaimed package may be charged to the customer.

Shipping Delays

Delivery may occasionally be delayed by customs inspections, severe weather, carrier disruptions, public holidays, remote-area delivery, incorrect address information, or other circumstances beyond our reasonable control.

We will provide reasonable assistance if a shipment is delayed, but carrier and customs delays do not automatically qualify an order for cancellation or refund.

Damaged, Lost, or Missing Packages

If your order arrives damaged, incorrect, or incomplete, please contact us promptly and provide:

Your order number
A description of the issue
Photographs or videos of the product
Photographs of the shipping package and label

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, the local carrier, or the delivery location before contacting us.

We will review the available information and provide an appropriate solution according to the circumstances and our Refund Policy.